[life] What parking apps tell us about the UK… A deep dive into why digitisation is leading to the eshittification of society. ‘Our 5G is patchy; our internet speeds middling; our websites crash; the train plug sockets are out of action, etc. There are so many hidden costs to digitisation, and most are passed on to the consumer. I call this ‘techno-admin’. Large firms use automation to cut staff and reduce administrative overheads, especially when it comes to customer service. But what they have actually done is outsource the admin work to the customer. We are the ones now form-filling, changing passwords, self-serving, and (this is the worst bit) fixing errors. I sometimes wonder if the UK’s productivity problem – which has flatlined since 2010 – is partly caused by a surge in techno-admin.’
Car Parking Apps and the Enshittification of Society
This entry was posted on Friday, February 7th, 2025 at 10:51 am and is filed under Life.
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