[apple] Retail Therapy: Inside the Apple Store: Let’s Get Ready to Rumble. … customer support stories from Apple Stores … ‘When Apple employees are asked what they love most about their job (and they are asked often) most invariably answer “the people.” They mean their co-workers, not the customers. Because the daily expectations for customer service go beyond anywhere else in retail, only those with managerial ambitions will invoke their commitment to helping people. Some thrive on that. Others get diagnosed with PTSD. Consider that the flagship store on Fifth Avenue in New York City is open 24 hours and has more annual foot traffic than Yankee Stadium, yet only one door. Every day, in every Apple Store, people flood to customer service, when what many truly need is therapy.’ [via Sore Eyes]
Customer Support Stories From An Apple Store
This entry was posted on Friday, October 25th, 2013 at 12:06 pm and is filed under Apple, Life.
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